> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/admin/plans/suspending-service-for-a-device.md).
# Suspending a tracker
Suspend a tracker by switching it to a restricted pricing plan, stopping new tracking while keeping historical data
In certain situations, you might need to temporarily suspend service for a tracker, for example, due to a missed payment. In these cases, you can transition the tracker to a restricted pricing plan. While suspended, it stops tracking and recording new data until the restriction is lifted.
{% hint style="warning" %}
All historical data recorded before the suspension remains securely stored and accessible.
{% endhint %}
To create a pricing plan that suspends the service for a device, follow these steps:
{% stepper %}
{% step %}
## Open the Plans page
Open the Admin Panel and navigate to the **Plans** page.
{% endstep %}
{% step %}
## Create a new plan
Click to create a new pricing plan and give it a name (e.g., "Suspended Plan").
{% endstep %}
{% step %}
## Set up billing
Select **Monthly (daily debit)** as the billing cycle and set the monthly fee to a very high value, such as $999,999. This prevents the customer from being charged during the suspension period.
{% endstep %}
{% step %}
## Configure the rest of the plan
In the pricing plan settings, disable the features of your choice or leave the default settings to restrict device use.
{% endstep %}
{% step %}
## Finish the creation process
Click **Create** to finish creating the plan.
{% endstep %}
{% step %}
## Assign the plan to a device
Assign the new pricing plan to the device that you want to suspend service for. The device is suspended starting the next day after the pricing plan change.
{% endstep %}
{% endstepper %}
You should check **Repay remainder of current pricing plan payment** and **Charge user now (according to the new plan)** when changing the pricing plan.
Payment options when changing plan
---
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to create a new pricing plan and give it a name (e.g., "Suspended Plan").
