> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/qna/admin-panel/troubleshoot-email-gateway-alerts-and-scheduled-reports-not-delivered.md).

# Troubleshoot email gateway (alerts and scheduled reports not delivered)

Use browser DevTools to inspect the send\_email network response for SMTP credential errors or server setting mismatches

## Question

How can I troubleshoot when no emails are being received (alerts, scheduled reports)?

## Answer

To troubleshoot, send a test email while the browser DevTools is open.

1. Admin Panel → Settings → Email gateways.
2. Open DevTools (F12) → Network tab.
3. Clear the Network tab call history (optional, but makes the next steps easier).
4. Click **Send test email**.
5. Find the `send_email` network request.
6. Check the **Response**.

If successful, you should see `success:true`.

If you see an error, it usually points to wrong SMTP credentials or server settings.

This is what the approximate workflow looks like:

![](https://296077121-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5dyjvbUVXEbs60EnxnDz%2Fuploads%2Fgit-blob-00c5cffe69c60cde50064c0a31392750bf5be14a%2FUnknown%20image?alt=media)

![](https://296077121-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5dyjvbUVXEbs60EnxnDz%2Fuploads%2Fgit-blob-8964e541cddf8e643f1d88c6063cb84edce87455%2FUnknown%20image?alt=media)

![](https://296077121-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5dyjvbUVXEbs60EnxnDz%2Fuploads%2Fgit-blob-be8ea4144a489b36fe84b0d07fd77a2274de2f80%2FUnknown%20image?alt=media)

Successful response example:

![](https://296077121-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5dyjvbUVXEbs60EnxnDz%2Fuploads%2Fgit-blob-ddb0197a9932ba5ea4d1a45c6c19fbf30827f18d%2FUnknown%20image?alt=media)

Also check spam and allow up to **5 minutes** for delivery.

If you performed the steps above and still can't identify why emails are not being delivered, contact Support.


---

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