> For the complete documentation index, see [llms.txt](https://navixy.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://navixy.com/docs/user/id/guide/account/password-recovery.md).

# Pemulihan password

Pulihkan akses ke akun Navixy Anda dengan meminta tautan pengaturan ulang kata sandi ke alamat email terdaftar Anda dari halaman masuk.

Jika Anda lupa kata sandi dan perlu memulihkannya, ikuti langkah-langkah berikut:

1. Buka halaman masuk. Hubungi [Penyedia layanan](/docs/user/id/guide/quick-start/about-service-providers.md) untuk URL jika Anda tidak mengetahuinya.
2. Temukan dan klik **Lupa kata sandi?** tautan di bawah bidang kata sandi.
3. Masukkan alamat email terdaftar Anda dan masukkan CAPTCHA.
4. Periksa email Anda untuk tautan pengaturan ulang kata sandi dan ikuti petunjuk yang diberikan dalam email untuk mengatur ulang kata sandi Anda. Pastikan kata sandi baru Anda memenuhi persyaratan kata sandi.

{% hint style="danger" %}
Passwords must be between 12 and 20 characters in length and include at least one uppercase letter, lowercase letter, digit, and special character. To maintain account security, the system tracks password history, so you can't reuse any of your last 10 passwords. If a previous password is detected, the system will return the error "Password was recently used."
{% endhint %}

![](https://3001559198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F446mKak1zDrGv70ahuYZ%2Fuploads%2Fgit-blob-33d91aaf50f3f6b96b0e766683b4c0ef0f86723b%2Fimage-20240718-181302.png?alt=media)

## FAQ dan pemecahan masalah

Jika Anda tidak memiliki akses ke alamat email tersebut, coba hubungi [Penyedia layanan](/docs/user/id/guide/quick-start/about-service-providers.md) untuk mendapatkan kembali akses ke akun Anda.


---

# Agent Instructions
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